Privacy Policy

1. Introduction

AuraFlow (“we,” “us,” or “our”) provides an AI-powered call answering and lead-capture service that answers incoming calls for small businesses, qualifies callers, and books appointments automatically. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, or interact with us by phone or text message.

By using our services, you agree to the practices described in this policy. If you do not agree, do not use our services.

2. Information We Collect

We collect the following types of information:

• Account information: Name, business name, email address, phone number, and other details you provide when you sign up for a trial or account.
• Call and message data: Caller phone numbers, call recordings, transcripts, voicemail content, and appointment details captured by our service on your behalf.
• Usage information: How you interact with our website and services, including device type, browser, IP address, and pages visited.
• Payment information: Billing details processed securely through our payment provider; we do not store full card numbers on our servers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our call-answering service;
• Answer calls, qualify leads, and book appointments on your behalf;
• Send you service notifications, appointment reminders, and updates;
• Process transactions and send billing-related communications;
• Respond to your comments, questions, and support requests;
• Monitor and analyze usage to improve our services; and
• Comply with legal obligations and protect our rights.

4. SMS & Phone Communications Consent

As part of our service, we may place or receive phone calls and send text (SMS) messages to you and your callers. By providing your phone number and using our services, you consent to receive:

• Automated call-answering and lead-qualification communications;
• Appointment confirmations, reminders, and follow-up messages;
• Service-related notifications and account alerts; and
• Occasional informational messages about your account.

Message and data rates may apply. You may opt out of SMS communications at any time by replying “STOP” to any message or contacting us at the information below. After opting out, you may still receive non-marketing, account-critical messages.

We will not sell or rent your mobile information to any third party for marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers: Telecommunications carriers, SMS gateways, calendar platforms, and payment processors that help us deliver our services, under agreements that protect your data.
• Business partners: With your consent, to connect your account to third-party tools you request (such as your CRM or calendar).
• Legal compliance: When required by law, court order, or to protect our rights, property, or safety.
• Business transfers: In connection with a merger, acquisition, or asset sale, subject to confidentiality protections.

6. Data Security

We implement reasonable technical, administrative, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain call recordings, transcripts, and account data for as long as your account is active or as needed to provide our services and comply with legal obligations. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Opt out of certain marketing communications; and
• Withdraw consent to SMS and phone communications.

To exercise any of these rights, contact us at the information below.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• By email: daniel@auraflow.agency
• By phone: (619) 369-0081
• Through our website: https://auraflow.agency